FAQ

Check-in is 3pm. Check-out is anytime before 10am depends on properties. Please contact us for early check-in and late check-out.

We usually offer guided check-ins but we provide self check-in upon request or when a guest arrives after 10pm. 

※ please advise if you will check-in after 9pm, so we will provide grocery for your first breakfast in the chalet or villa. (Bread, Milk, Eggs,Jam and Bananas)

Shampoo, Rinse, Bodywash, Hand soap, Face towel, Bath towel, Bath mat, cotton swob, Laundry detergent

Yes, all of our properties have a fast and safe connection. 

Yes, We have space for at least two vehicles per property. Sunshine Hakuba has space for six vehicles. Please do not park on neighboring properties. 

Depending on the accommodation, there is at least 3 nights minimum stay. Please contact us if you would like to stay shorter.

All of our properties are non-smoking. We provide ashtrays outside. You will be charged a total amount of 3 nights stay should you smoke in the properties.

Yes, there is a dry room or dry area in each property. 

We offer mid-stay cleaning service. Details will be communicated upon check-in. 

Baby cots 5000 yen per stay and we offer other stuff for free on requests.

Our accommodations are located in Happo Wadano, Ecoland, Misorano, and Tsugaike, so the closest resort is usually Hakuba Happo One Ski Resort. All of them have a ski resort shuttle within walking distance. Sunshine Hakuba Lodge located in Tsugaike  is a Ski-in Ski-out. 

Please check more details from each property’s page. 

There are 3 supermarkets in the Happo area and most are five minutes’ drive except for Sunshine Hakuba. The convenience store is within walking distance of all accommodations.

We offer supermarket shuttle service as well upon request.

Our accommodations are located in Happo Wadano, Ecoland, Misorano, and Tsugaike. So you can choose according to your preference.

If you’re looking for a place close to the restaurants or bars after skiing, we recommend Ecoland and Misorano. If you prefer the snow covered forest view and close to the lift, Wadano is the perfect place to stay. Lastly, If you are a powder bum and like to explore powder snow, we believe Tsugaike will give you an amazing winter experience. Click here and check our properties.

It is not necessary to rent a car. Hakuba’s Ski shuttle bus system is well equipped and we can help to book a taxi when need be. Also, we offer free pick up services within the Hakuba area. But if you would like to enjoy Hakuba without any restrictions on movement, we recommend a rental car. All rental companies in Hakuba provide winter tires and 4WD vehicles. We do recommend Kibeje car rentals as they deliver and pick up to and from our accommodations.

Private Airport Shuttle : We do offer convenient and cozy private shuttles from the various airports and customers choice of pick up. Please contact us for details. – Here

Bus from Haneda/ Narita airport : Nagano Snow Shuttle offers twice a day from the Airports to Hakuba directly. These buses are the next easiest way to come to Hakuba aside the private shuttle.

Shinkasen (Bullet Train) :  This is arguably the fasted and popular way to Hakuba. If you take the Shinkansen from Tokyo Station to Nagano Station, you can then transfer to Alpico bus at the No. 26 bus stop located at Nagano Station.

• Haneda to Tokyo Station: you can take either the Tokyo Monorail or the Keikyu Line. Both train options will get you to Tokyo Station in approximately 30 minutes. At Hamamatsu-cho Station, you will transfer to the JR Yamanote Line.

• Narita to Tokyo Station: There are two main options for traveling from Narita Airport to Tokyo Station.

  A. Narita Express: The Narita Express is a direct train service that departs from Narita Airport Terminal 1 Station. Trains run approximately every 25 to 40 minutes. The Narita Express not only reaches Tokyo Station but can also take you to other major stations like Ikebukuro, Shinjuku, and Shibuya.

  B. Tokyo Shuttle: The Tokyo Shuttle is another option departing from Narita Airport about every 20 minutes. It provides transportation to Tokyo Station. The fee for the Tokyo Shuttle is 1,300 yen.

Another transportation option is the Azusa Express Train. This train operates once a day from Shinjuku at 08:00 and arrives at Hakuba Station at 11:41.

Yes, We offer complimentary shuttle for check-in and check-out within Hakuba, restaurant reservation drop off and supermarkets. Require pre booking at least 2 hours in advance.

When you arrive in Hakuba by Alpico bus, Nagano snow shuttle or Train station.

Please contact us after you arrive at the designated bus stop – Hakuba Happo Bus Terminal, JR Hakuba Station. 

For guests staying at Sunshine lodge Hakuba, please get off at Tsugaike Bus terminal (Depending on the bus time, it may only be operated up to Happo. In that case, please alight at the Happo bus terminal.

※We do not offer a ski resort shuttle. Please use the Hakuba Ski Shuttle.

We offer airport shuttle service directly from and to Narita or Haneda airport and your accommodation, Hakuba. The Maximum number of guests is 8 people with luggage.(8 suitcases and 2 ski bags) Car type is Toyota Hiace. Contact us to check – Here

Please contact whatsapp or LINE.

Whatsapp               LINE

Yes. Please send the package under the name registered when making the accommodation reservation if you are sending the luggage in advance. Please note that if the sender’s name is different, the delivery may not be processed correctly.

Send your luggage to the address below: 

Address : 6354 Hokujo, Hakuba, Kitaazumi District, Nagano, Arasawa Building 3F, 〒399-9301

Jamsz Royale 

Phone Number: 070-8572-7019

Name: Main guest name

We will organize it for you upon request.

Luggage to the airport, must be sent at least two days prior to the flight departure date. Destinations such as Tokyo requires a day in advance, Osaka and Kyoto requires two days. As the delivery times vary with destination, please send the luggage in advance according to the desired delivery date.

The highly recommended ones are Hakuba Snow Sports, Hakuba Ski Concierge and Evergreen Ski School.

We highly recommend Rhythm and Central Snow Sports for high quality and high performance equipment. They offer shuttle service and swap as well. 

• When you press “Rhythm” and “Central Snow Sports”, you will be automatically redirected to the reservation page, and by booking through the URL link on our website, you can avail a 10% discount.
• If booking through Central Snow Sports, please input ‘DATSUZOKU’ in the Promo code section.

For Sunshine’s guests we recommend Arai rental, which is located in front of Tsugaike gondola. If you pre-book the gear they will deliver the gear before check in so you can use that upon arrival

Activies for non-skiers include Snowshoe, Snow mobile. You can check with Lion adventure for other options.

We recommend the Snow monkey tour. 

If you don’t like touring, You can rent a car and travel by yourself. We recommend Jigokudani snow monkey park, Zenkoji, Matsumoto castle, Obuse and Naraijuku.